Just the tonic
to refresh your
strategy
OUR TAKE ON CUSTOMER EXPRERIENCE
AND DIGITAL STRATEGY
A HUMAN-SIZED AGENCY
FOR BUSINESS-SIZED STRATEGY
OUR GOALS
We use the magic of our combined skills to tackle our clients’ challenges. We are no consultants nor another technology solution. We are a bunch of smart people bridging strategy, brand, technology and marketing with the main focus on customer experience. And one major important thing; we did everything ourselves first – our team consists of (ex)-customer experience directors/ managers, designers and transformers.
OUR SERVICES
CUSTOMER EXPERIENCE STRATEGY
Happy customers buy more, more often. We get to know your audience, map their needs, and help you transform their cross-channel journey through the acquisition and purchase process to customer service. And of course, we keep a keen eye on your ROI all the way.
DIGITAL
STRATEGY
Where are you now, and where do you want to go? We can accompany you on your digital transformation journey, from analysing key areas for growth to selecting technical solutions and implementing change management for your people and processes.
ORGANISATION
DESIGN
Change needs the right people in the right roles to make it happen. We can help you figure out how to bring the change you need to your business. It’s not just about job titles and hierarchy, it’s about finding the right fit, the right people, the right attitudes that will fuel your transformation from within.
DATA & CUSTOMER RELATIONSHIP MANAGEMENT STRATEGY
On its own, all the data in the world won’t tell you who your customers are and what they want. For that, you need to be able to see the human beyond the facts and figures, and we can help you with that. From defining and segmenting your audience, setting up your customer lifecycle management, all the way to selecting and implementing the best CRM for your business.
CUSTOMER EXPERIENCE STRATEGY
Happy customers buy more, more often. We get to know your audience, map their needs, and help you transform their cross-channel journey through the acquisition and purchase process to customer service. And of course, we keep a keen eye on your ROI all the way.
DIGITAL
STRATEGY
Where are you now, and where do you want to go? We can accompany you on your digital transformation journey, from analysing key areas for growth to selecting technical solutions and implementing change management for your people and processes.
ORGANISATION
DESIGN
Change needs the right people in the right roles to make it happen. We can help you figure out how to bring the change you need to your business. It’s not just about job titles and hierarchy, it’s about finding the right fit, the right people, the right attitudes that will fuel your transformation from within.
DATA & CUSTOMER RELATIONSHIP MANAGEMENT STRATEGY
On its own, all the data in the world won’t tell you who your customers are and what they want. For that, you need to be able to see the human beyond the facts and figures, and we can help you with that. From defining and segmenting your audience, setting up your customer lifecycle management, all the way to selecting and implementing the best CRM for your business.